Mada za sehemu hiiAsking For ServicesMada 3
- Making Telephone Calls
- Talking about Reservations
- Talking about Shopping
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Services are intangible commodities provided to meet public needs such as:
- Water
- Transport
- Telephone
- Electricity
- Gas
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When asking for services, you:
- Express the need for a service
- Often pay money even though the service may not be physically visible
- Example: Buying airtime gives you minutes to speak, not a visible item
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A telephone is an electronic device used to communicate with someone far away.
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Two main types of telephone technologies:
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Landline
- Uses wires and cables (analog technology)
- Cannot save numbers or receive text messages
- Used only for calling
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Mobile
- Uses digital technology
- Can save contacts, send texts, access the internet, and more
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FRANK: My name is Frank, I am calling from Moshi and I need to speak with Mr. Juma Rajabu from your company.
RESPONSE: Okay Mr. Frank, Mr. Juma is in a meeting. I am his secretary—can you leave a message?
FRANK: Just tell him Mr. Frank called.
- Have the correct number to call
- Know the name of the person you wish to speak to
- Be ready with your personal details, especially if it's a new contact
- Use your surname or common name when introducing yourself
- Be precise – get straight to the point
- Use simple words and phrases
- Check if your line has network signal
- Consider the relationship between you and the person you're calling
- Allow for two-way communication (avoid monologue)
- Hang up after the conversation to save money and prevent confusion
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Emergency Purposes
- Enables people to call for help quickly
- Connects you to emergency services without physical travel
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Business Purposes
- Essential for business communication and coordination
- Increases productivity and efficiency
- Used to schedule meetings, make orders, or follow up on deals
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Home Purposes
- Used to keep in touch with family and friends
- Saves time and money (no need for travel to communicate)
- Common in many Tanzanian homes
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