Utalii

Mada

• Demonstrate mastery in principles and practices of tourism

  Mada 21

  • Demonstrate an understanding of concepts, components and impacts of tourism operations

    Mada 5

    • Describe the concepts of tourism (meaning, trends and patterns, forms, types and motivational factors)→
    • Explain components and characteristics of tourism products and services→
    • Explain the impacts of tourism (economic, social-cultural and environmental)→
    • Explore internal and external factors affecting tourism→
    • Explain organisations responsible for tourism development→

  • Apply basic hospitality and customer service in tourism operations

    Mada 5

    • Explain the concepts of hospitality industry (meaning, hospitality personnel, importance)→
    • Describe concept of accommodation (meaning and types)→
    • Describe hotel departments (core and supportive)→
    • Explain concepts of customer service (Meaning, types, roles, customer expectations, importance and professional customer service skills)→
    • Practice and procedures for handling customers' complaints (causes, techniques and importance)→

  • Demonstrate an understanding of travel and tour operations

    Mada 3

    • Explain travel and tourism operation (meaning, and functions of tour intermediaries)→
    • Describe the tourism transportation systems (modes and means, entry and exit points)→
    • Describe basics of travel procedures and formalities→

  • Apply tour guiding in tour operations

    Mada 5

    • Explain basic concepts of tour guiding (meaning, categories, ethics, roles)→
    • Explain process for organising and conducting tour (pre-tour arrangement, on-tour arrangement and post-tour arrangement)→
    • Identify and interpret biotic resources by characteristic and behaviour (mammals, birds, fish, reptiles, amphibians and plants)→
    • Conducting tours in cultural and natural resources→
    • Explain tour guiding technology, challenges and resilience→

  • Apply safety and security in tourism

    Mada 3

    • Describe basic concepts of safety and security (Meaning, and importance)→
    • Manage crises and risks in tourism operations, (types, impacts and strategies)→
    • Employ emergency care and first aid techniques in tourism operations (emergency care, first aid kit and techniques, institutions responsible for first aid, emergency and security)→

• Demonstrate mastery in principles of sustainable tourism

  Mada 3

  • Demonstrate understanding of sustainable tourism practices

    Mada 3

    • Describe concepts of sustainable tourism (meaning, principles, pillars and impacts)→
    • Describe the roles of stakeholders in sustainable tourism→
    • Discuss challenges for implementing sustainable tourism practices→

• Conduct a project in tourism

  Mada 1

  • Conduct a project in tourism

    Mada 1

    • Design and carry out a project on tourism/hospitality→