Negotiating Solutions to Problems

Using appropriate language to resolve a problem/conflict

Negotiation is a method of settling differences between parties by reaching an agreement or compromise, typically aimed at avoiding arguments and disputes. It involves a process of discussion and finding common ground.

Facilitating conflict resolution processes with negotiation skills

1. Avoid emotional responses: Stay calm and composed to avoid escalating the situation.
2. Don't abandon value-creating strategies: Stick to solutions that benefit both parties.
3. Use time to your advantage: Take time to carefully consider and plan responses.

Negotiation skills

Negotiation skills are important qualities that help individuals or groups reach an agreement. These skills are often categorized as soft skills, such as communication, persuasion, planning, strategizing, and cooperation.

How to improve your negotiation skills

1. Identify the final goal: Know what outcome you are working towards.
2. Practice building rapport: Establish a good relationship with the other party.
3. Be willing to compromise: Be flexible and open to different solutions.
4. Consider imposing time restrictions: Set time limits for discussions to keep things on track.
5. Take the multiple offer approach: Present more than one option to the other party.
6. Exercise confidence: Believe in your position without being aggressive.
7. Don't take "no" personally: Understand that rejection is not a personal attack.
8. Understand your weaknesses: Be aware of your own limitations and use them to your advantage.
9. Practice: The more you negotiate, the better you'll become at it.

Example dialogue

Student: Excuse me, sir, can I have a minute with you, please?

Teacher: Yes, please.

Student: Sir, I have a class project, and I need to interview three teachers.

Teacher: That's what you want? I've already been interviewed by three of your classmates. That's enough from one teacher.

Student: Sorry, sir, I know you are very busy, but I promise this won't take much time.

Teacher: What is your interview about anyway?

Student: My topic is sporting activities in traditional societies, sir.

Teacher: I don't have any information on that.

Student: You still know more than me, sir.

Teacher: Come another time. Right now, I'm busy.

Student: Thank you, sir. What time would be good for you this afternoon?

Teacher: One-thirty.

Student: I'll be here at one-thirty, sir. May I leave my short questionnaire behind for you to look at?

Teacher: Place it on the table over there.

Language patterns

1. Expressing predictions:
   Use "will" and "shall" to predict future events.
   Examples:

   • "I think the country will change."
   • "I know he will win the elections."
   • "Shall we go to the stadium on Saturday?"

2. Expressing certainty:
   Use "will" and "must" for certainty.
   Examples:

   • "You will have noticed that corruption has gone down."
   • "The principal won't be in the office."
   • "It must have rained heavily last night."

3. Expressing obligation:
   Use "should" and "must" for obligations.
   Examples:

   • "Every student must work hard in school."
   • "Members of parliament must fulfill their election promises."
   • "Doctors should listen to patients carefully."